Job Description

This is a varied and busy role which includes dealing with telephone queries, booking patient’s appointments within the required timescales and ensuring all appointment slots are fully utilized, whilst providing a confidential, efficient patient-friendly reception service.

• To be responsible for the timely inputting of all correspondence including
• referrals and reports as appropriate. It will be necessary to work to deadlines and be adaptable to last minute changes.
• To handle general enquiries
• To liaise with secretaries/other members of the Community Dental team
• Alerting the appropriate facilitator to emails or phone calls arriving in the department. Where possible, identifying issues that require urgent attention of the team.
• To be responsible for the taking and production of any minutes held within the department.
• To deal appropriately with telephone calls or visitors into the department.
• To answer the telephone on behalf of the team and handle enquiries.
• Prioritizing and auctioning of incoming and outgoing mail. Including e-mails, faxes, internal and external correspondence with timely distribution of mail to the relevant place.
• Managing telephone calls, many of which may be of a sensitive nature from patients, relatives, members of the public, GP’s, healthcare professionals, and hospital/community departments, all of which require a high level of patient confidentiality.

Required Knowledge, Skills, and Abilities