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Dental Receptionist
  • United Kingdom - Manchester - Salford - M6
1 year ago
£18870 - £19918 Per year
Receptionist
Full Time
Job Description

This is a varied and busy role which includes dealing with telephone queries, booking patient’s appointments within the required timescales and ensuring all appointment slots are fully utilized, whilst providing a confidential, efficient patient-friendly reception service.

  • To be responsible for the timely inputting of all correspondence including
  • referrals and reports as appropriate. It will be necessary to work to deadlines and be adaptable to last minute changes.
  • To handle general enquiries
  • To liaise with secretaries/other members of the Community Dental team
  • Alerting the appropriate facilitator to emails or phone calls arriving in the department. Where possible, identifying issues that require urgent attention of the team.
  • To be responsible for the taking and production of any minutes held within the department.
  • To deal appropriately with telephone calls or visitors into the department.
  • To answer the telephone on behalf of the team and handle enquiries.
  • Prioritizing and auctioning of incoming and outgoing mail. Including e-mails, faxes, internal and external correspondence with timely distribution of mail to the relevant place.
  • Managing telephone calls, many of which may be of a sensitive nature from patients, relatives, members of the public, GP’s, healthcare professionals, and hospital/community departments, all of which require a high level of patient confidentiality.

Required Knowledge, Skills, and Abilities
  • Dealing with the public is an important part of the role so excellent communication skills are essential.
  • You will have good keyboard skills and experience of an electronic booking system.
  • Previous experience of working within a customer facing role would be desirable.
  • You must be able to demonstrate that you can work as part of a team and have a good understanding of confidentiality in the clinical environment.

Reference no: 95054

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