Manage and lead Reception ‘from the front', ensuring their delivery through the supportive and motivational leadership of team, in line with customer requirements and to the agreed quality standards
Supervise Health & Safety for Room Operations, ensuring Health & Safety requirements are monitored within the team, in line with our policy & procedures
Assist the Room Operations Manager with integrating and planning hotel room booking administration, and to deputies in the lead role during her/his absence
Oversee day-to-day services Reception areas, and as required hotel room booking administration, in order that facilities are provided and services are delivered to the customer's requirements and to the agreed quality standards
Required Knowledge, Skills, and Abilities
Skills and knowledge in Customer care / service excellence