Job Description

To provide a range of general administrative and support duties for the Company including triaging welfare telephone calls daily, processing large communications to beneficiaries, being part of a team preparing and coordinating the Trust's beneficiary magazine, keeping the Trust's website up to date and general admin duties as required by the Company.
Main Tasks:

• Triaging telephone calls daily from beneficiaries seeking help with welfare issues.
• To be responsible for the administration of the Trust's Connections contact scheme to beneficiaries (manual and electronic) and to manage any responses that require further action.
• Send out letters to beneficiaries on a regular basis
• Co-ordinate the design, printing and distribution of the Trust's Christmas calendar
• To monitor outstanding referrals to the Trust's respite care home
• To acquire a full knowledge of the Trust's Welfare Programme, a working knowledge of State Benefits and other associated benefits available to older people.
• Responsible for monitoring and ordering central supplies
• Administer annual Company scheme, taxing of fleet vehicles, MOT arrangements, insurance records
• Coding invoices, ordering stationery, housekeeping supplies
• Day to day facilitation of problems involving services and equipment, e.g., waste services, telephones, shredder, photocopier, fax, etc.
• Responsible for co-ordination and maintenance of the Trust's Website

Required Knowledge, Skills, and Abilities

• Word processing qualification or equivalent (e.g., ECDL)
• Level 2 Business Administration qualification or relevant business admin experience
• 5 GSCEs at Grades C/5 or Level 2 equivalent
• Experience in administration
• Experience of customer relationship management databases
• Knowledge of Microsoft Office packages, including Word, Excel, PowerPoint, Outlook
• Knowledge of state benefits relevant to older people
• Experience of adding/deleting information to an in-house website
• Preparation and co-ordination of in-house magazines/publications
• Be able to work within a small function.
• Excellent communication skills - spoken and written, including tact, diplomacy, and discretion. An ability to deal with confidential and sensitive issues. Excellent customer care practices.
• Ability to work well in a team. Helpful to colleagues as well as respectful. Flexible approach and willing to share knowledge.
• Must have a logical approach to problem solving.
• Ability to cope with interruptions. Adaptable to changes, new systems or people, technology, environment, etc.
• Demonstrate integrity and confidentiality.
• Well organized with the ability to priorities workload to meet specified deadlines. Precision and attention to detail.
• Ability to stay with a problem and be persistent and determined.
• Ability to multi task and cope with pressure on occasions.
• Motivated to work well without supervision with minimum guidance.
• Flexible, reliable and able to cover for absences and holidays
• Willing to help others with heavy workload not always within own sphere of work
• Friendly, sociable with an understanding manner. Must be approachable, pleasant, tolerant and patient. Enthusiastic, self-disciplined and confident.
• Good general standard of health. Good image and well presented in order to be a good ambassador for the organization.