Job Description
You will be is responsible for organizing the transport of the company's products within the UK and Worldwide. Acting as the liaison with all parties to ensure a smooth and complete transaction. You will produce accurate shipping documentation; oversee all aspects of the shipments, from assisting customers/suppliers with bookings, arrival at destination and documentation. Gain knowledge and expertise with each customer's requirements to ensure a high standard of customer service is delivered.
You will also share the responsibilities for the switchboard and reception duties. Other general office duties will be included within this role.
Responsibilities:
- Manage the export/import process from start to finish.
- Preparation of shipping documentation in line with the appropriate our customs regulations, internal procedures and terms and conditions of contract/purchase order.
- Provide transport companies with the relevant information to ensure customer delivery requirements are met.
- Obtain quotes from couriers/freight forwarders for movement of freight in the UK and worldwide.
- Develop and maintain good working relationships with customers.
- Liaise with customers to obtain information to ensure correct measures are in place and all customer needs are met.
- Ensure customers are fully informed of the progress of their shipments.
- Liaise between Suppliers, Forwarders and Agencies to obtain up to date shipment information.
- Work closely with internal departments such as Production and Customer Service to fulfil customer orders/shipments.
- General office administration - answering phones, sorting post, photocopying, reception duties.
- Maintain a weekly sales order report and issue to the management team on a weekly basis.
- Maintain a monthly report which reflects both sales and costs.
Required Knowledge, Skills, and Abilities
Previous experience with export and import within a supply chain or logistics environment. The candidate will be highly customer focused, drive to provide outstanding customer service. Will be able to manage time well and priorities work patterns, with a high attention to detail.
- Good understanding of export/import processes, shipping documentation and knowledge of Incoterms.
- Ability to work under pressure, self-manage and priorities a workload.
- Dynamic and self-motivated with strong interpersonal and relationship skills.
- Proven ability to use own initiative to get tasks completed to project deadlines.
- A team player with enthusiasm for your work and dedicated to high standards of quality of your workmanship at all times.
- Good level of MS Outlook and Microsoft applications (Word, Excel) Word and Excel
- Excellent communication skills both written and spoken.
- Ability to react and adjust quickly to changing conditions within a fast-paced environment.
- Customer focused
- Attention to detail