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Office Services Administrator
  • United Kingdom - London - EC2A
1 year ago
£ 30000 Per year
Administrator
Full Time
Job Description

To work as a member of the Office Services team to ensure efficient, effective and proactive running of the mailroom service. The role provides the backbone of our managed service operations to a high profile client. The post holder will perform a variety of tasks related to the mailroom and will flexibly and proactively respond to any client requirements as and when necessary. The post holder will be professional at all times when dealing with clients and represent our positively on site promoting excellent customer service with a positive can-do attitude.

DUTIES AND RESPONSIBILITIES:

  • Sort, digitize and distribute incoming mail
  • Collect and process outgoing mail
  • Handle incoming and outgoing deliveries via courier in-house booking systems
  • Send and receive faxes, correctly passing on faxes to the relevant staff member
  • Process all print, copy, scanning and e-bible requests
  • Complete any finishing requirements to a professional standard including binding and plan folding
  • Returning completed jobs in timely manner, meeting all SLAs
  • Ensure that all equipment is fully stocked and operating correctly
  • Process all documents for storage, including Wills, POAs, Principal documents and title packets
  • Process all requests using online file tracking system
  • Ensure the file tracking system is updated to correctly record the location of all items
  • To assist in the collation of information on this service area for including in the monthly reports
  • Produce regular reports using file tracking system for clients and the document storage provider
  • Management of onsite filing via regular audits
  • Ordering and management of stationery onsite
  • Answering client queries via e-mail or phone
  • Engage and build relationships with end users and client contacts
  • To be flexible in approach to working patterns and systems
  • To maintain the standards required as an employee
  • Complete all duties in a timely, professional, and polite manner
  • Professional telephone and email correspondence and accurate message recoding
  • Take an active part in all staff training and development provided by company, client, or external suppliers
  • Attend and contribute in team meetings and/or other meetings as requested
  • Ensure contractual SLA's are adhered to

Required Knowledge, Skills, and Abilities
  • The post holder will be professional at all times when dealing with clients and proactively represent SPS on site promoting excellent customer service.
  • Ability to communicate effectively in a variety of written and verbal formats with a wide range of people
  • Working accurately, under pressure, to tight deadlines with the ability to remain calm
  • Dealing with enquiries from the client, both face to face and on the telephone.
  • Competent IT skills – Word Processing, Spreadsheets, Databases, Email and Web
  • Knowledge of Records Management

Reference no: 95126

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