Job Description

To provide an efficient and effective administrative and clerical support service in line with service requirements. You will be expected to always project a positive and professional image.

• Participate in all administrative and clerical duties within the Emergency Department and maintain professional code of conduct.
• Use the hospital system to ensure that all data is correctly recorded. Register new patients, double registration resolution, and registered referrals. Prepare notes with labels and front sheet as appropriate.
• Use the records to ensure the correct number is assigned to patients on company and update hospital system details if not provided at registration.
• Ensure that all outpatient appointments such as EPAU, ENT and Fracture clinic are actioned.
• Be confident and pro-active during a major incident in line with the Trust’s Major Incident policy.
• Provide IT support to clinical staff.

The role is based in the front reception setting in the heart of a busy department. The role involves providing front of house for the department. You will require proven administrative background and a good telephone manner and excellent customer care skills is essential

Required Knowledge, Skills, and Abilities