Job Description
Hours of Work: 15hrs per week (working both Saturdays and Sundays only)
- Primarily, provide an excellent customer experience by meeting and greeting all customers coming into the showroom, advising them of our products and design process over busy weekend days
- Answering any internal/external phone calls whilst proactively contacting customers to confirm their upcoming kitchen designer appointments
- Have good knowledge of the designer dashboard to support the sales process
- Support the Management team with tasks such as monitoring the showroom diary for availability and cancellations, the roll out of rota, facilitating conference calls and staff reviews
- Assist in the creation of performance-based reporting, monitoring staff performance and task outcomes
- Measure the quality of customer experience via follow-up calls after quotations. Also liase with the Installations Team and Customer Service for customer queries and feedback
- Carry out stock checks to submit to Head Office as and when required
What we offer?
- A fantastic team environment
- Excellent training and development programmes
- Fantastic career progression
- High-quality IT equipment and software
- 25 holiday days (pro rata)