Job Description

You will be the first point of contact for all administrative issues relating to a patient’s pathway of care. You will work as part of a multi-disciplinary team and provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire process is managed smoothly.
The work is fast-paced and can be complex but you will have the opportunity to support our patients and make sure they receive the best possible care. To do this you will need to be able to work in a calm, logical way and be able to multi-task as each day can be different and challenging.
These roles will ideally suit those with experience within a customer services environment or call Centre background with a passion for providing the best possible service to our patients and service users.
In return for your dedication and skills, we offer an optional apprenticeship programme with protected time for study, as well as tailor-made training and development for career growth. You will learn skills that will equip you to progress in a rewarding career supporting clinical services whilst working towards nationally recognized apprenticeship qualifications. We also offer support and a buddying system so that new team members quickly find their feet and help each other learn in a supportive way.

In addition we offer a great pension, and staff benefits package which can be found attached to this vacancy.

Required Knowledge, Skills, and Abilities