Job Description

The purpose of this role is to welcome visitors to the surgery, providing a welcoming and friendly service. You will undertake all reception duties and deal with patients over the telephone, booking appointments and answering queries.

You will also undertake office administration duties to provide support to the Practice Manager and GPs.

By the end of the Apprenticeship you will gain a Customer Service Practitioner Standard along with Functional Skills in Math and English.

You will attend college on day release at NBC on a fortnightly basis and receive one to one support from a dedicated tutor. Your tutor will also visit you in the workplace every 10-12 weeks.

Required Knowledge, Skills, and Abilities

Communication skills, Customer care skills, Administrative skills, Team working, Non judgmental, Patience, Caring, Resilient

• GCSE or equivalent English (Grade 4/C) Desired
• GCSE or equivalent Math (Grade 4/C) Desired