Job Description
- Greet patients and visitors to inpatient areas, directing them as appropriate and informing the relevant clinical staff of their arrival
- Answer all telephone calls politely ensuring enquiries are dealt with appropriately and that any relevant information is passed on to the appropriate person
- Ensure all relevant details are accurately entered on to the electronic patient administration system
- Ensure appointments are offered to patients within National statutory waiting times, escalating to the Inpatient Team Leader when this is not possible
- Communicate with service users in a sympathetic and empathetic manner using tact and diplomacy both in person and over the telephone.
- To communicate effectively with all members of staff and external agencies ensuring that a professional manner is maintained at all times.
In return for your hard work commitment we can offer you some fantastic benefits: –
- Competitive Pay Rates - work this week, get paid next week!
- Dedicated consultants
- Flexible working options
- Free DBS and free training
- Build holiday allowance
- Support when you need it – 24/7 365 days
- Stakeholder pension scheme