Job Description

The successful candidate will be responsible for ensuring a five-star, professional service is delivered to all guests making reservations or visiting the site.

• Ensure all bookings are processed through the correct procedures and systems available
• To ensure all administration relating to arriving clients is carried out accurately and in a timely manner
• To ensure building policies regarding granting access are followed at all times
• To answer switchboard calls as per company guidelines
• To report any building faults or other problems via the premises helpdesk in a timely manner
• To ensure effective communication with the client and throughout all departments to ensure all booking requirements are met.
• To ensure documentation and administration procedures are carried out accurately and are available to the manager at all times
• Ensure that all rooms are laid out in accordance with the user’s requirements
• Monitor all items of videoconference and audio-visual equipment to ensure a good state of repair.
• Provide first line AV support for clients who request assistance.
• Undertake regular checks to ensure that all meeting / dining rooms are clean and presented to the Company's standards and the Client's satisfaction.
• Adhere to the company security procedures and maintain client confidentiality at all times.
• To carry out any reasonable request made by the management, outside normal duties, but within the scope of the job.

Required Knowledge, Skills, and Abilities

• A professional service and appearance is delivered at all times
• An excellent relationship will be maintained with both customers and client
• Knowledge, skills and experience
• Previous experience within a quality focused corporate reception or corporate hospitality departments
• High level of IT skills with experience of Microsoft computer packages and room booking systems
• Professional attitude, appearance and commitment to delivering a high level of customer service
• Experience in providing assistance with audio visual equipment and meeting room support
• Experience in high level corporate hospitality and fine dining departments
• Knowledge of Company admin procedures and policies