Job Description

You will be committed to providing a high quality service and understand fully the Trust Values when dealing with the public and staff at all times. In return we offer excellent opportunities for personal and professional development.

• Check weekly that allocated examinations have been reported
• Check vetting has been completed for all pools
• Ensure Radiological examinations are in the correct reporting pool
• Keep reporting backlog down to 2 weeks where possible
• To perform reception duties as and when required
• Deal with enquiries regarding allocated examinations
• To escalate the urgency of reporting when required
• Deal with enquires of a sensitive nature
• Attend Departmental meetings as and when required
• To communication effectively and empathetically with patients and relatives
• Access Patient Administration System when required to accurately record and collect patient data, ensuring errors are clearly identified and corrected including patient demographics

Required Knowledge, Skills, and Abilities

• NVQ 2 Clerical Qualification or Equivalent experience
• Experience working in an office environment
• Experience working in a customer care environment
• A good understanding of Confidentiality and Data Protection
• Ability to transfer information accurately
• Attention to detail
• Knowledge of Microsoft office programs
• Good written communication skills
• Ability to priorities own workload and work to tight deadline
• Ability to deal effectively with confrontational/challenging