Job Description

Core responsibilities of this role include:

• Delivery of  excellent customer service on each and every call
• First point of contact for customer escalations and complaints
• Processing customer returns and exchanges
• Order processing and administration

Required Knowledge, Skills, and Abilities

Experience of working in a customer service role Excellent interpersonal and communication skills both at a written and spoken level Confidence in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures Experience in recording of all customer interactions, meeting pre-set Quality targets Manage end to end customer experiences Ability to identify improvement opportunities to ensure processes and tools are effective and efficient Strong analytical skills with experience of MS Excel and content management systems Self-motivated with strong personal time management & problem solving skills Excellent Team player Can do attitude with a flexible approach to the role Multiple language skills will be treated as an advantage.