Job Description

• Ensure the effective management of reception ensuring all correspondence outputs produced meet the quality and professional standards.
• Accurate and timely recording of patient information onto systems as directed by members of the team.
• General office duties: filing, photocopying, scanning, emailing documentation and providing telephone cover to the department as required, including answering of calls and booking patient appointments.
• Where appropriate, ad hoc retrieval of information to support patient pathway management: patient notes, scanned documentation, x-ray images etc..
• Responsibility for maintaining safe and secure systems in relation to documentation that is retrieved or used as part of the role, in accordance with governance procedures.
• Sort, priorities, process and distribute incoming mail, using judgment and experience to decide which documents to forward to other areas for action/information.
• Receive and accept deliveries to the practice and deal with these appropriately which may include placing pharmaceutical supplies in the fridge immediately upon receipt of the delivery.
• Assist members of the team with their workload, as directed.
• To undertake annual appraisal with line manager
• Must undertake all mandatory training and adhere to all policies and procedures as required.
• Familiarize yourself with all our policies and Staff Handbook.
• Any other duties appropriate as may be required.

Safeguarding

• Understand and apply the Practice’s safeguarding policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedures and local guidance
• Work within policies relating to domestic violence, vulnerable adults, substance abuse and addictive behavior, and refer as appropriate
• Ensure up to date knowledge of safeguarding and the safeguarding leads within the practice

Benefits:

• Company pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Required Knowledge, Skills, and Abilities