Job Description

The role is working part time (permanent position, around 16 hours per week) on a rota basis covering evening and weekends. Our aim is to deliver exceptional customer service to all our guests and in this role you would be the central point of contact. You will also be required to provide support to both guests and colleagues to ensure the smooth running of the day to day operation, reporting directly to the General Manager.

There will be occasions where you will be working in sole capacity so must have the ability to work off you own initiative.

The main duties will include:

• Answering the telephone and transferring calls
• Greeting all customers, offering impeccable customer service
• Checking in and out of guests
• Processing reservations
• Managing our inventory on our website
• Liaising with the Sales Manager and Revenue Manager
• Processing invoices

Previous experience is essential.

Benefits:

• Cycle to work scheme
• On-site parking
• Wellness programmes

Schedule:

• 8 hour shift

Required Knowledge, Skills, and Abilities