United Kingdom - West Yorkshire - Kirklees, Huddersfield - HD3 3EA
1 year ago
£18546 - £19918 Per year
Clerk
Full Time
Job Description
This is an exciting opportunity to join a hardworking and dynamic team in the Appointment Centre HRI. The role will support the insourcing of outpatient clinics to aid the Trusts covid recovery response ensuring patients are seen in a timely manner. A successful candidate will need to poses good analytical and IT skills. The role includes transcribing data from a variety of sources into the electronic patient record. The post holder will need to work with a high degree of accuracy and efficiency. There will be a structured induction and training program to assist in orientation to your role.
To transcribe data from multiple sources into the electronic patient record in an accurate and timely manner. This data will include the clinic outcome following a patient’s attendance at an outpatient clinic.
To ensure any clinic letters / documentation is scanned into the correct patient record in a timely manner.
To ensure all past appointments have an outcome recorded and highlight to the supervisor / team leader of any missing outcomes.
To manage and direct outpatient referrals via e-Referral, and to manage all the work lists produced on the various systems mentioned relating to action accordingly.
To be responsible for contacting patients by telephone to remind them of pending appointments and to cancel change or re book accordingly, where possible re-negotiating of appointments resulting from a hospital/patient-initiated cancellation.
To be aware of outpatient waiting times for all services to ensure that appointments are rearranged to appropriate timescales to meet with the 18-week referral to treatment pathways.
To answer the telephone in a timely and courteous manner when dealing with external or internal customers within a call Centre environment.
To proactively encourage the recording of mobile numbers to improve our text reminder service.
Dealing with telephone, written, electronic enquires from external and internal sources as appropriate
To assist in the booking of urgent new/ follow up appointments when necessary, ensuring all relevant information is enclosed, to actively contact patients to confirm appointment dates and time, to priorities your workload on a daily basis.
To be responsible for booking transport for patients as necessary and notifying the transport department of any cancellations or changes when required.
To ensure that communication links are maintained with internal staff, Patients and other organizations to ensure swift resolution of any potential appointment/clinic/reception issues.
Carry out general office admin duties such as scanning, photocopying and handling post.