Job Description

• Checking and responding to voice messages.
• Answering calls, following up with queries.
• Dealing with customer inquiries (via email, face to face and over the phone).
• Checking and actioning incomplete collection notes (twice a week)
• Confirming collections with customers the day before the collection date, check for payments.
• Preparing manifest for loading (1 day before).
• Ensuring payments are received before customer’s appointments.
• Updating manifest after loading, ensuring consignments and goods not loaded are transferred to the next container. Ensuring that short-shipment instructions are completed accurately and customers are notified promptly about short shipments.
• Email vessel arrival and goods available notifications to customers.
• Ensuring that updates are sent to the Freetown office as and when customers make payments for consignments already in Freetown.
• Booking containers and vehicles and record details on the Bill of Lading document.
• Complete CTN/ENS immediately after container loading.
• Update the Bills of Lading folder and ensuring that all relevant information is added.
• Check and approve draft Bills of Lading.
• Checking stock levels of collection notes and receipt books.
• Complete certificates of shipment/Bills of Lading as soon as vessels sails.
• Deliveries: check and label deliveries. Ensuring that due process is followed until completion of consignment(s).
• Ensuring that completed invoices are emailed to customers as soon as they are completed or after loading. Overseeing daily warehouse / office activity.
• Obtain, check, and prepare documentation to meet customs requirements.
• Updating card machine receipts.
• The ability to work under pressure and to tight deadlines.
• Establish good lines of communication with other team members.

Required Knowledge, Skills, and Abilities