Job Description

This is an extremely important position within our business as you will be the first point of contact for our patients, dealing with the inbound and outbound patient calls, providing a high-quality, professional and efficient customer service to our patients at all times, you must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

You will be responsible for accurately registering patients, assisting with enquiries regarding appointments from patients and referring GP’s, agreeing appointment dates and times with patients over the telephone and sending out appointment letters in a prompt and efficient manner, so attention to detail is vital.

You will also be responsible for reminding patients of the times and dates of their appointments via telephone, tracking cancellations of appointments and to offering vacant slots to other patients on the waiting list so that we can deliver the best care and full range of services.

What we can offer to you

• Excellent work / Life balance
• Supportive environment
• 25 days holiday plus bank holidays
• An extra day off to celebrate your birthday!
• Employee Assistance Program
• Occupational Health Support
• Pension Contributions

Schedule:

• Day shift
• Monday to Friday

Required Knowledge, Skills, and Abilities

• Dealing with high levels of inbound and outbound calls in a professional, friendly and courteous manner
• To provide an excellent quality of patient care at all times
• Dealing with high levels of patient referrals 
• Able to work to targets
• Experience of administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a customer service position
• Be motivated and able to work independently