Job Description

The role purpose is to provide a first class professional and client focused reception service to internal and external clients and visitors, which supports business needs and vision.

Duties will include:

• Meeting and greeting clients and visitors to ensure a good first impression of the firm is achieved
• Booking meeting rooms and hospitality requirements via a computerized booking system
• Booking and setting up Teams connections, Zoom, video conferencing and Webex meetings 
• Dealing with queries and requests from internal and external clients and visitors at all levels
• Ensuring meeting rooms are clean and tidy and adequately stocked with stationary items
• Liaising with the catering team to ensure meals and refreshments arrive on time
• Ensure that meeting rooms are set up correctly with the correct equipment required
• Build a good working relationship with Property and Workplace, support and assist when required 
• Assisting with meeting room furniture set ups
• Setting up audio visual equipment and IT equipment
• Organizing taxis for clients and staff
• Booking parking
• Processing flower order requests
• Assisting clients/visitors with enquiries relating to directions etc.
• Report upwardly to the Reception Team Leader
• Build a good working relationship with Business Development and event teams
• Work closely with Property and Workplace
• Reporting cleaning jobs through the correct channels 
• Reporting maintenance jobs through the correct channels
• Read and understand the requirements of the firm's Health and Safety policy and ensure that it is applied appropriately

Working Hours and Wage:

35 Hours Per Week.

• Monday – 10.00 – 18.00
• Tuesday – 09.00 – 17.00
• Wednesday – 09.00 – 17.00
• Thursday – 10.00 – 18.00
• Friday – 09.00 – 17.00

Required Knowledge, Skills, and Abilities

• Friendly, personable and approachable.
• Excellent communicator – both written and verbally. 
• Adaptable and flexible.
• Confident and professional.
• Conscientious and diligent.
• Remains calm under pressure.
• Eager to learn and develop new skills.
• GCSE English and Math – Grade 4 and above (or equivalent)
• Good I.T. skills of Microsoft Office packages – Excel, PowerPoint, Word, Outlook.
• Excellent customer service and communication skills
• Excellent organization and prioritization skills. 
• Able to apply knowledge, initiative and judgment to solve problems.

The successful candidate will study a Customer Service Specialist Level 3 Standard. This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace.