Job Description

• To provide a point of contact for patients and to act as a focal point of communication between patients, other medical staff and external agencies.
• To work as part of a team of receptionists, ensuring a professional image is presented at all times.
• Share best practice to ensure quality of service and maintain the standards required
• Actively contribute to the work of the team by taking ownership of tasks to ensure timely completion.
• Be flexible with work schedules to support and preserve the provision of an excellent service to patients.
• Ensure any and all outstanding tasks are dealt with promptly and within time scale.
• Be confident in challenging the status quo and make constructive suggestions to improve the quality of service.
• Actively engage and participate in staff meetings and selected management activities.
• Answer phone calls and manage patients at the reception desk as a priority, ensuring all appointments are booked accurately and all patient queries are dealt with effectively, to the correct procedure and in a courteous and professional manner.
• Signpost patients to external support services in line with Practice guidelines and protocol.
• Manage all administrative tasks and duties in line with Practice procedures and ensure patient records are updated with all communication and activities in a timely manner.
• Open up premises at the start of the day (if required), making all the necessary preparations to receive patients.
• Secure premises at the end of the day; ensure the building is totally secured, internal lights off, all windows closed/locked, and alarm activated.

Adhere to Health & Safety procedures, taking responsibility for the safety of yourself and others, and rectify/report any safety concerns as they arise.

Schedule:

• Day shift
• Monday to Friday

Required Knowledge, Skills, and Abilities

• Good written and oral communication skills and excellent attention to detail.
• The ability to work independently and resourcefully
• Maintain a courteous and professional image in all interactions with patients, colleagues and external agencies
• Ability to remain calm and understanding when dealing with difficult or vulnerable patients.
• Ability to understand and adhere to policies and procedures.
• An understanding, acceptance and adherence to the need for strict confidentiality
• An ability to use own judgment, resourcefulness, common sense and local knowledge to respond to patients’ inquiries and requests
• Good standard of Education
• Communication skills and techniques
• Motivation/Enthusiasm
• Computer/IT skills