Job Description

This is a permanent position, 37.5 hours/week based at both Sunshine House. You will be responsible for undertaking a wide range of administrative and secretarial duties, which include working closely with Social Services, booking Looked After Children appointments, typing and processing clinical letters, reports, court case summaries and other correspondence as required by the consultants and medical team.

• Act as the first point of call for all patient access queries to the Trust.
• On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
• Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
• Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
• Ensure that patients are appropriately reminded of their appointments.
• This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
• Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
• Provide a courteous and efficient point of contact for patients both face to face and over the telephone.

Required Knowledge, Skills, and Abilities

The ideal candidate must be highly organized with exemplary prioritization skills, be able to work against tight deadlines, whilst maintaining accuracy and attention to detail. Excellent communication skills are essential for this role. You must have a knowledge and understanding of patient confidentiality and be flexible in your approach to working. It is an interesting and varied role and we’d like to find someone who enjoys the challenge of a busy working environment.