Job Description

You will be the first point of contact for healthcare professionals, patients or patient relatives/careers accessing our services. You will ensure that all patients, visitors and staff attending the premises are made welcome and treated professionally at all times. The role will also include administrative duties and require the post holder to be aware of activities and services being delivered in the premises at any time.

The role will involve:

• Welcome all patients and visitors and log patients as arrived on the clinical system
• Advise all patients of wait times and update the information regularly
• Ensure visitors sign in, issue temporary ID badges & log car registration numbers
• Direct visitors to the appropriate place
• Monitor patients in the waiting room and escalate any concerns as appropriate
• Keep the waiting room and reception tidy, including monitoring the supply of information leaflets
• Receive all incoming post, faxes and emails in a timely manner – direct them to the appropriate people
• Answer all incoming phone calls in a timely manner – transfer them as appropriate

The Benefits

• Generous pension with employer’s contribution
• Birthday Benefit (after 12 months where employees have contracted days/shifts if your birthday falls on a day you are contracted to work you will be able to take your birthday off as paid leave (the scheme is not available to casual workers or contracted hours as opposed to specific days)
• Additional leave for long service: 2 days after 5 years, 4 days after 10 years, 6 days after 15 years.
• Free car parking
• Eye care voucher

Required Knowledge, Skills, and Abilities

Applicants must come from a customer service background, ideally with some receptionist experience and should be able to demonstrate excellent verbal and written communication skills along with the ability to act quickly and work on your own initiative. Good basic IT skills are essential.