Job Description

• To maintain the reception, food and beverage outlets, public areas, stores, back office, and staff areas in a clean and tidy condition.
• Achieves customer satisfaction and rooms revenue goals by providing second to none-service to all our guests.
• Participates in the prompt and courteous check-in, check-out, and servicing of guests. Creating an outgoing guest experience for all and having the personality to make them feel at home whilst always delivering personal recognition.
• To be knowledgeable of Holiday brand standards
• Demonstrate a knowledge of hotel products, menu items, room rates, packages, promotions, and all necessary updates to perform daily duties.
• Proficient with use of Point of Sale and Front Office System
• Accurately taking payments, completing daily banking, ensuring shift balances, and complying with financial procedures
• Handling and replying to guests’ requests (by email, phone, in person)
• Adhere to the company Fire Policy and procedure in the event of a fire.
• Anticipate guests needs where possible and react to those needs to enhance the guest experience
• Vigilance, awareness, and appropriate actions in maintaining departmental and hotel security.
• Completing departmental daily and weekly maintenance and cleaning checklists.
• Ensure all customer enquiries for bookings are dealt with promptly to always maximize revenue streams.
• Assist the handling and resolving of guest problems or issues as necessary.
• Serve alcoholic and non-alcoholic beverages
• Serving in all food and beverage outlets during breakfast, lunch and dinner service offering high levels of customer service.
• Accurately take food and beverage orders and communicate with the kitchen team.
• Preparation of food and drinks to the highest standards.
• General cooking and kitchen tasks to support the Food and Beverage 24-hour menu delivery.
• Setting up and clearing out the breakfast buffet ensuring that breakfast standards are consistent and in line with our expectations.
• Good practice of stock management and stock rotation and wastage control.
• Understanding allergens and allergen procedures and confident to deliver this information to guests.
• Maintains positive and clear communication with all colleagues and departments to ensure minimal impact on guest experience
• Ensure that handover procedures are followed by reading or writing the handover log daily and ensuring appropriate actions are taken to resolve any outstanding issues.
• To attend daily training meetings and departmental meetings as requested.
• To attend seminars / training courses as required.
• To carry out any other ad hoc duties as directed by all management.
• Continuously seek to endeavor to improve the hotel’s efficient operation, and knowledge of own

Benefits:

• Discounted or free food
• Employee discount
• Flexible schedule
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Required Knowledge, Skills, and Abilities