Job Description

The team are the first people residents will see when they return home and the last on their way out for the day. It is key that a successful candidate understands the importance of the impact consistent, great hospitality can make.

You’ll be expected to, amongst other elements of the role;

• Deliver a consistently high level of customer service and hospitality; offering assistance to residents, handling queries and complaints as well as day to day requirements such as parcel collection and maintenance queries.
• Screen, authorize and welcome visitors, guests and manage contractor access.
• Oversee car parking facilities ensuring all users are authorized.
• Conduct regular checks to ensure the condition and security of the building is at a 5*level e.g. cleanliness, tidiness, internal/external lighting and other building equipment
• Be responsible for resolving any issues as quickly as possible, liaising with management and the on and off site maintenance team.
• Responsibility for all deliveries to the main office, receiving, safekeeping and issuing of all parcels/registered mail.

Schedule:

• 12 hour shift
• Night shift

Required Knowledge, Skills, and Abilities

• Great communication skills both verbal and written including confidence in handling conflict and demonstrating empathy in a professional manner.
• Having a natural passion for customer service and hospitality is key to the success of this position.
• Proven examples of your ability to follow procedures, to be proactive and action orientated and great organization skills.
• Taking pride in your appearance and that of the estate; representing the best interests of the Deansgate Square brand at all times.
• Ability to work well within a team and assist and support colleagues, especially when handing over duties.
• Self-motivated at times when you are on sole duty.
• Hospitality / Hotel experience required.