Job Description

The front of house team are the first people residents will see when they return home and the last on their way out for the day. It is key that a successful candidate understands the importance of the impact consistent, great hospitality can make.

You’ll be expected to, amongst other elements of the role;

• Deliver a consistently high level of customer service and hospitality; offering assistance to residents, handling queries and complaints as well as day to day requirements such as parcel collection and maintenance queries.
• Screen, authorize and welcome visitors, guests and manage contractor access.
• Oversee car parking facilities ensuring all users are authorized.
• Conduct regular checks to ensure the condition and security of the building is at a 5*level e.g. cleanliness, tidiness, internal/external lighting and other building equipment
• Be responsible for resolving any issues as quickly as possible, liaising with management and the on and off site maintenance team.
• Responsibility for all deliveries to the main office, receiving, safekeeping and issuing of all parcels/registered mail.

Schedule:

• 12 hour shift
• Night shift

Required Knowledge, Skills, and Abilities

• Great communication skills both verbal and written including confidence in handling conflict and demonstrating empathy in a professional manner.
• Having a natural passion for customer service and hospitality is key to the success of this position.
• Proven examples of your ability to follow procedures, to be proactive and action orientated and great organization skills.
• Taking pride in your appearance and that of the estate; representing the best interests of the Deansgate Square brand at all times.
• Ability to work well within a team and assist and support colleagues, especially when handing over duties.
• Self-motivated at times when you are on sole duty.
• Hospitality / Hotel experience required.