Job Description

You will ensure that all the billing activities and checks are done in an efficient and accurate manner. All invoices are to be completed daily, following successful completion of the quality control process. You will also be trained on the other duties of the department including but not limited to registration of received products and cost estimate creation.

The aim is to provide a reliable service to our clients improving the flexibility within the team.

KEY RESPONSIBILITIES

• Client and product identification
• Recording of product condition (aesthetical defects)
• Recording of Client request
• Transfer to diagnosis team
• Know the product catalogues and Brand policies (services, warranty criteria, gratuity criteria…)
• Know the spare parts (being able to find a spare parts reference, identify a spare part vs. consumable, spare parts included on service…)
• Have leather straps knowledge (color, material, finishing…)
• Understand a technical diagnosis and translate in commercial wording
• Perform spare parts availability check
• Define services and price the repair (service and spare parts)
• Be able to estimate the repair lead time
• Send the cost estimate to Client
• Perform final aesthetical check of the product before final sealing (conformity check, exchanged parts control, product cleaning and sealing)
• Ensure final ‘commercial’ control (work done and billing request corresponds to estimate)
• Invoice repair and prepare Client’s documents
• Prepare repair pouch and dispatch to RCS Logistic department

Required Knowledge, Skills, and Abilities