Job Description

You will be the first person a visitor meets or speaks to as they enter the Buildings, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement. You will be responsible for creating a positive experience for each visitor and guest as well as assisting with queries from Staff.

Main Duties

• Meet and greet all visitors in line with our standards.
• Signing in visitors with according to standard procedures using the management system.
• Assist guests and Staff with queries in a knowledgeable and professional manner.
• Proactively offer additional assistance as and when required.
• Liaise with building cleaners, security, engineers and facilities when required.
• Deal with telephone calls in line with standards in a warm, friendly, confident manner. Answer, screen and forward calls accordingly.
• Create Visitor passes as required.
• Check, read and action emails regularly on a timely basis. That includes creating and managing guest appointments on MS Outlook
• Carry out administrative tasks and duties as and when required
• Adhere to the site's safety and security procedures and regulations as set out by management.
• Manage the access control system and authorize temporary passes
• Represent the business with a positive attitude and professional appearance
• Report any maintenance issues in the reception Facilities Helpdesk and follow up accordingly
• Deal with any questions or queries and escalate where appropriate to the Front of House Lead

Required Knowledge, Skills, and Abilities

• Excellent communication skills, both verbal and written, and a telephone etiquette.
• Professional and enthusiastic manner.
• To take ownership and pride in your Reception area.
• To work in a flexible manner toward and changes/needs of the business.
• Ability to multitask and deal with your clients and visitors in a professional manner at all times.
• Able to adjust quickly to new procedures and situations.
• Excellent customer service skills.
• Ability to communicate at all levels.
• Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential).
• Previous Experience of Customer service