Job Description

The post holder will have the ability to work on their own initiative and be able to priorities their own workload.
You will be responsible for providing a high quality clerical service to facilitate the effective delivery of the department’s administration function. This will mainly consist of ensuring that all documentation is available for clinic and treatment appointments for patients attending the Endocrinology Department. The post holder will work closely with the treatment scheduling team, medical secretaries and the clinical teams to ensure all systems are managed effectively according to Trust procedure.

Required Knowledge, Skills, and Abilities

• General reception duties including greeting patients, booking patients into clinics and outcoming appointments.
• Clinic preparation for outpatient and day case clinics.
• Add to waiting lists for day case investigations taking instruction from a booking form.
• Telephone patients to remind them of their clinic appointments.
• Liaise with nursing staff to ensure accurate scheduling of day case procedures.
• Scan all relevant paperwork into patient case notes appropriately.
• Collate and disseminate all incoming and outgoing correspondence.
• Provide support for other administration teams.