Job Description

An opportunity to work in a pressurized customer focused service by responding to customers with waste and transport related issues.

• Working as part of a busy team offering administrative support with Corporate Service functions.
• To provide support and assistance to departments by engaging with and responding to customer and colleague enquiries.
• The post holder will learn and gain an academic qualification and will also obtain valuable experience within the waste & transport sector.
• This post will provide an insight on how the local authorities deliver their statutory functions to members of public when delivering waste services.
• To provide a range of administrative duties including photocopying, filing, message taking, sorting and distributing post.
• To respond to routine correspondence and enquiries from members of the public, suppliers and staff.
• To deal with all customer contact effectively, and courteously, in line with the council’s policies and procedures.
• To maintain manual and computerized systems including inputting data, keeping records, statistics, confidential and general filing systems as directed.
• To organize meetings and events, ensuring that all necessary arrangements are made.
• To undertake any other administration job related tasks as required.

HOURS

• 37 hours per week
• Business core hours:
• 8.30am - 5pm Monday to Thursday
• 8.45am - 4.45pm Friday
• With 1 hour lunch break per day.

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”

Required Knowledge, Skills, and Abilities

• Working knowledge of a wide range of Microsoft Office packages such as Word, Excel, PowerPoint, Outlook and charting software.
• Have Good communication skills.
• Ability to multi-task and deal with interruptions.
• Ability to follow guidelines, policies and procedures.
• A good understanding of working in local government.
• Good team player
• Attention to detail
• A commitment to excellent customer service and the values of the Council
• Commitment to own personal development and take full advantage of training provided.
• To work positively and inclusively with colleagues and customers so that Housing Options Team provides a workplace and delivers services that do not discriminate against people on the ground of their age, sexuality, religion or belief, race, gender or disabilities

Minimum achieved GCSE Grade C or equivalent in 5 subjects to include English and Maths.