Job Description

You will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations and all health and safety legislation.

You will be part of a family of passionate people who know that being the best doesn’t always mean working around the clock.

You will have access to a suite of benefits that include

• Hotel discounts portfolio wide – Staff rates from £25 per night and up to 50% discount on food beverage and spa.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Volunteer days – Up to two days per year to support a charity of your choice

A day in the life of…

Required Knowledge, Skills, and Abilities

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Interstate we look for personality over experience, so it goes without saying that you will have bags of personality and a real flair for hospitality.