Job Description

The HR function plays a vital role in bringing our people together and ensuring they have a diverse range of skills and experience that we can harness to build the very best team.  You will be responsible for the efficient delivery of HR services, using products and systems. Working in liaison with managers, business partners and employees as well as external organizations as required. The focus for this role is delivering a high standard of HR processes, maintaining and improving service across the entire employee lifecycle. The role will focus on quality by administering and supporting HR processes whilst working effectively to support a fast paced operational business.

Key responsibilities

• Administration of key HR and/or supporting processes to ensure the smooth running of the shared service HR offering.
• Maintain team and customer relationships through advice, support and continuous improvement - providing a great experience first time, every time.
• Ensuring Quality administration in a high volume, fast paced HR environment with phone work to ensure customer requests are processed within the appropriate Service Level Agreement.
• Becoming a specialist in the administrative processes within your team, looking always to improve to support the businesses growth agenda.
• Ensure incoming queries & work requests are actioned professionally and efficiently.
• Accurately document inquiries using Customer Relationship Management tool & deliver clear, concise, effective and timely communication notes.
• Provide friendly, efficient and effective service to customers to achieve applicable KPIs and SLAs.
• Execute HR Internal controls.
• Utilize Work Instructions and documented processes to ensure consistency and accuracy.
• Work in line with data protection legislation.

Required Knowledge, Skills, and Abilities

• Previous experience in administration or an entry level HR role
• Proficient Business software skills (MS Word, MS Excel etc.)
• Knowledge of Employment law (desirable)
• Graduate degree qualification or equivalent (desirable)
• HR or Business Administration certification (desirable)