Job Description

The post holder will be responsible for administration including managing diaries and workflow, managing the monthly invoice process for the Strategic Partnership, developing and maintaining electronic and paper systems and processes to ensure the effective and timely functioning of the entire team and their demanding business areas. The post holder will take responsibility for organizing meetings/events, taking meeting minutes and managing correspondence as appropriate.
The post holder’s responsibilities are to support clinical services to manage the daily demand of referrals and to effectively priorities incoming referrals into urgent and non-urgent. The post holder is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers and health professionals. They aim to make effective use of resources, reduce duplication and ensure that referrals are effectively and safely managed through the system. They also ensure appropriate referrals are accepted and any urgent needs highlighted to the appropriate clinical services.
Every day, our professionals provide high-quality healthcare in people's homes and local clinics, helping them to:

• Stay well
• Manage their own health with the right support
• Avoid unnecessary trips to, or long stays in, hospital.
• Process new referrals in accordance with local Standard Operating Protocols (SOPs)
• Book clinics and appointments and manage cancellations or amendments in a timely manner
• Maintain health records as required and according to local SOPs
• Utilize relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner
• Provide accurate confirmation of appointments to patients
• Maintain the integrity of patient data on electronic patient records, including the creation and update of records
• Work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics, where appropriate
• Type clinic letters including audio typing if appropriate, reports, correspondence and other documents within agreed time scales and to agreed standards.
• Undertake photocopying, faxing, scanning of confidential and non-confidential information

Required Knowledge, Skills, and Abilities