Job Description

You will be responsible for:

• Monitoring the primary workflow mailbox.
• Directing and processing emails into the appropriate internal departments.
• Communication with clients by phone or email (to confirm when jobs are scheduled or complete).
• Processing data jobs.
• Receiving data files via emails, SFTPs.
• Providing efficient delivery logistics through following strict protocols and procedures.
• Ensuring full compliance with all HMRC / Border Force rules and regulations and providing an outstanding level of service to all stakeholders.
• Using Customs clearance software along with other customs entry systems and the bespoke in-house system.
• Checking, cleaning, de-duplicating, merging, sorting and preparing data address lists and manifests.
• Converting various data formats.
• Processing jobs and creating workflows, possibly coding using Cygnus and Excel.
• Continuous Process improvement.

On offer is a salary of between 20-24k depending on experience, plus benefits and possibly some flexibility on home working.

Required Knowledge, Skills, and Abilities