Job Description

You will play an important role in providing an effective and efficient administrative support service to the team, ensuring all functions are carried out to a high level of accuracy. You will have a number of responsibilities including, but not limited to the following:

• Maintaining diaries including using electronic systems
• Dealing with and tracking incoming correspondence, emails, fax and telephone calls and respond to queries from internal and external customers
• Arranging and attending meetings, taking minutes and distributing papers, as required
• Maintaining and developing efficient office systems
• Gathering, collating and chasing up information
• Completing and processing paperwork and information using manual and computerized systems
• Assisting in general office services such as post distribution, maintenance of stationery supplies, circulation of information etc.

Required Knowledge, Skills, and Abilities

• You must have the ability to work in a fast paced environment, picking up processes quickly.
• Previous experience in an administrator role is essential
• The work of the team is varied and fast-paced so we are looking for an experienced and highly organized individual who can manage competing priorities and work independently and as part of a team.
• You will need to be empathetic with our service users and able to use your initiative when dealing with queries.
• You will be motivated to make a positive difference for our members and want to deliver total satisfaction.
• Comprehensive knowledge of relevant processes, systems, policies and procedures will be essential, as will good knowledge of other areas of the authority relevant to the service.
• Bringing excellent ICT skills, you will have experience of standard packages, including MS Office, Excel, and may include use of bespoke databases etc.
• Due to the frequent liaison activities, excellent written and verbal communication skills are essential.
• You will need to be highly accurate with attention to detail.
• You must be able to priorities and work to deadlines.
• You take responsibility for your work and are trusted to perform your job to the best of your ability.