Job Description

• Welcoming visitors to the Estate office, ensuring the very best service is provided to colleagues, residents, residents’ families, and other visitors.
• Managing incoming calls and enquiries.
• Producing letters and other correspondence, where accuracy is key.
• Managing lunch bookings and ensuring these are passed to the Catering Manager.
• Arranging Domestic Assistance Rota in conjunction with Registered Estates Manager.
• Co-ordinate and distribute our newsletter on a monthly basis and update the bulletin board.
• Organizing bookings of the Guest Suite and ensuring it is made ready for the next guests.
• Providing administration support to the Estates Manager.

We have a wealth of support and benefits for their staff. These include:

• Life assurance
• Company pension
• Opportunities to stay in our guest suites across all our developments UK wide
• Discounts on apartment purchases for employees and immediate family
• Training and support with professional qualifications
• 24/7 access to Employee Assist Programme (including counsellors and legal advisors) and access to in-house Mental Health First Aiders

Required Knowledge, Skills, and Abilities

• A caring, friendly, personality who wants to make a difference for our residents.
• Previous experience in an administrative role or supporting customer service is desirable, but not essential. Full training will be provided including induction and ongoing support.
• Ability to be considerate, patient, and professional, especially when in a busy office.
• Clear and confident communication skills and experience of using Microsoft Office.
• Hardworking diligent nature and a good timekeeper.