Job Description

This role will be fully office-based and any candidates applying must be willing to work in their office (no remote working is available for this role). You will be the first point of contact for all purchase orders and queries received via telephone and email whilst providing the highest level of customer service.

In addition, you will be:

• Processing orders from customers in a timely manner
• Providing high levels of customer service through email or telephone
• Resolving order queries that may arise relating to order receipt and delivery time
• Coordinating quotation requests
• Completing orders from quotation to delivery
• Tracking orders with warehouse & drivers

In addition, you will possess excellent IT skills and be a team player with great attention to detail and excellent time management skills.

Required Knowledge, Skills, and Abilities

The successful candidate will have previous customer service/order management experience and be a confident communicator who enjoys engaging with internal teams and customers to provide the highest standards of customer care and engagement.