Job Description

This is the ideal opportunity to gain your first step into the financial services industry, where progression is very real and full training will be provided. We will consider candidates from all industries, who have exceptionally strong customer service skills and are also skilled at building strong working relationships.

You will pride yourself on providing an outstanding customer experience by taking your customers through their journey from initial mortgage application stage to the completion of their property purchase or re-mortgage. You will thrive within a fast paced, pressurized environment whilst keeping the customer at the heart of what you do. You’ll also relish problem solving to support the customer through their journey.

You will enjoy using the knowledge we can provide you with of the Financial Services, home buying and Conveyancing industries and your strong relationship skills when liaising with Mortgage Lenders, Solicitors, and Mortgage Consultants etc.

Your key duties will include:

• Proactively progressing individual cases from mortgage application through to completion
• Problem solving when required to move purchases and re-mortgages along
• Working as a part of a vibrant team to support our Mortgage Consultants pipelines
• Maintaining a positive relationship with customers and Mortgage Consultants
• Working to deadlines to ensure customers achieve their dream move
• Prioritizing and organizing your workload to ensure the best outcome is achieved

Required Knowledge, Skills, and Abilities

• Being Driven and Self Motivated
• Strong relationship building and customer service skills
• Ability to use your own initiative and problem solve quickly and efficiently
• Ability to work under pressure
• Outstanding communication skills at all levels, both written and verbal
• Ability to demonstrate a confident telephone manner