Job Description

You will play a key role in delivering an exceptional training experience for each one of our training delegates. You will be responsible for the delivery of all front-of-house and reception duties, including welcoming delegates and visitors, administering the sign-in/out process, ensuring that high levels of housekeeping and health and safety are maintained, as well as undertaking several key administration activities linked to Scheduling, Booking Management and Transport Organization.
You will be highly organized with an excellent eye for detail. They will possess exceptional customer service skills, and ideally have experience in a similar customer facing role.
Main duties and responsibilities:

• Meet and greet delegates, apprentices and visitors in a professional, courteous, and positive way
• Manage the arrival of all delegates, apprentices and visitors ensuring that they arrive at their intended destination (e.g. training/classroom, meeting etc) – Control access to the main building in line with our policy and procedure
• Manage waiting and reception areas to a high level, compliant with all health and safety policies and procedures, as well as stated visual standards
• Manage and have a full understanding of Facility Bookings
• Work with the Training and Administration teams to respond proactively to non-attendance, and communicate with affected Retailers, Delegates, and Apprentices
• Deal with queries from delegates, apprentices and visitors as they arrive at the reception desk in a professional and proactive manner
• Provide a consistent high level of customer service at all times by phone, email, and in person
• Actively follow and support company policy and best practice including security, with particular emphasis on protection of learner and customer sensitive information
• Actively promote equal opportunities and diversity in accordance with our policy
• Promote a safe working environment in accordance with policies, and current legislation
• Provide additional administrative, and training support as determined necessary

Required Knowledge, Skills, and Abilities