Job Description

• Reviewing the tracking tool, checking on a daily basis that all deliverables are on track and liaising with member firms and clients to chase and request for updates.
• Proactively monitor upcoming deadlines and anticipate when intervention is required.
• Assist with the preparation of reports for meetings with clients.
• Help the coordinator team set up and manage the tracking tool as administrator, prepare data entry, and ensure the resolution of system issues.
• Assist with the management of client mailboxes, incoming e-mails and responses to clients and our international teams in a timely manner.
• Deal with day to day queries escalating more complex queries to coordinator or manager.
• Responsible for arranging meetings, booking meeting rooms, issuing meeting invites, taking notes and collating action points.
• Assist with recording of issues and escalating to coordinator for discussion with the client.
• Help the coordinator manage billing schedules, reconcile invoices and liaise with client and member firms on invoice queries.
• Assist with engagement letter templates and liaison with internal teams and clients on queries.
• Assist managers with issue resolution.
• Ad-hoc administration for the wider team.

Required Knowledge, Skills, and Abilities