Administrator
Full Time
Job Description
- Reviewing the tracking tool, checking on a daily basis that all deliverables are on track and liaising with member firms and clients to chase and request for updates.
- Proactively monitor upcoming deadlines and anticipate when intervention is required.
- Assist with the preparation of reports for meetings with clients.
- Help the coordinator team set up and manage the tracking tool as administrator, prepare data entry, and ensure the resolution of system issues.
- Assist with the management of client mailboxes, incoming e-mails and responses to clients and our international teams in a timely manner.
- Deal with day to day queries escalating more complex queries to coordinator or manager.
- Responsible for arranging meetings, booking meeting rooms, issuing meeting invites, taking notes and collating action points.
- Assist with recording of issues and escalating to coordinator for discussion with the client.
- Help the coordinator manage billing schedules, reconcile invoices and liaise with client and member firms on invoice queries.
- Assist with engagement letter templates and liaison with internal teams and clients on queries.
- Assist managers with issue resolution.
- Ad-hoc administration for the wider team.
Required Knowledge, Skills, and Abilities
- Previous experience working in an office environment
- Hands on approach and practical outlook on problem solving
- Attention to detail
- Excellent communication and presentation skills
- Ability to analyze and quickly understand processes
- Proven ability to meet deadlines and work under pressure
- Demonstrate strong planning and organizational skills with ability to priorities
- Ability to multi task and manage a high volume of incoming e-mails
- Excellent interpersonal skills to manage both internal and external relationships
- Ability to work within a motivated and fast paced team
- Good team player, process orientated with a strong focus on delivery
- Previous experience working in project management or a project support role
- Experience of working within the finance sector, accounting or compliance environments
- Cultural awareness, experience in dealing with international clients and overseas offices
- Language skills
- Advanced excel skills
Reference no: 96270