Job Description

The Admin team all with different roles in managing and supporting effective and efficient patient flow through the service. They work to support various clinical teams across Home 1stand the post holder will need to have a good understanding and oversight of the demands and needs of each team. You will also be required to support HR processes as needed.

• To manage a team of administration staff including recruitment, supervision, appraisal and
• Maintain and develop administration systems and processes, including appointment bookings, referrals and record keeping, to support the provision of Home First Planned Care and the management of the
• To lead on liaison regarding IT related issues within the Services
• Work closely with IT, Performance and Business Development leads in the development and maintenance of tools to monitor performance in the Services and provide reports as required

To work with the service manager to develop services and new ways of working. In particular on the development of an admin SPA (single point of access)

• To be responsible for the operational management and day to day running of the administration To effectively coordinate the management office by ensuring that admin duties are undertaken.
• Lead on the development of policies/protocols/guidelines related to patient administration, IT and performance within the services.
• Lead on developments and improvements as required in patient administration by undertaking audits relevant to this part of the service.
• Develop appropriate system documentation (SOP’s) to enable staff to maximize the systems capability.
• To line manage the administration team including arranging the training of admin staff with regard to IT related systems i.e. Systmone and ensuring compliance with all mandatory training and To monitor and continuously improve procedures to ensure maximum efficiency for admin flow through the service.
• To be responsible for the operational management and day to day running of the administration To effectively coordinate the management office by ensuring that admin duties are undertaken.
• Lead on the development of policies/protocols/guidelines related to patient administration, IT and performance within the services.
• Lead on developments and improvements as required in patient administration by undertaking audits relevant to this part of the service.
• Develop appropriate system documentation (SOP’s) to enable staff to maximize the systems capability.
• To line manage the administration team including arranging the training of admin staff with regard to IT related systems i.e. Systmone and ensuring compliance with all mandatory training and
• To monitor and continuously improve procedures to ensure maximum efficiency for admin flow through the
• To be responsible for the development of contingency plans regarding the administration procedures ensuring that they support administration staff, clinicians and patients.
• To be responsible for ensuring that all staff are aware of these plans and trained in the use of them. To instigate these plans in case of an
• To manage the sickness and annual leave for the admin team and ensure there is cover at all times for the service. To ensure that annual leave requests do not conflict with service

Required Knowledge, Skills, and Abilities