Job Description

The primary role of our operations team is to support the care team, business and sales and recruitment team across a variety of tasks to achieve short, mid and long term goals.

Principal duties will include:

• Scheduling (weekly career roster, supervisions, spot checks) 
• Business administration (Invoicing, payroll preparation)
• Sales support (Support the front line team with preparing for care assessments) 
• Recruitment support (Reference checks, DBS application, filing safe recruitment documents).
• Planning and organizing training. 
• Office management and Admin.
• Weekly, monthly, and quarterly management reporting 
• Finance duties; credit control, payroll, invoicing and managing our accounting partner
• Administering and filing all business documentation 
• Creation and management of HR files
• Payment and management of utilities and invoices 
• Managing PPEs stock control
• Management of all suppliers, half-yearly review and selection process of new suppliers· Identify new initiatives and tools to continually evolve and develop our route to market
• Dealing with New enquiries and existing clients on the phone and by email. 
• Sales research – identifying points of contact for business development, creation of org charts, mapping in-country talent, etc.
• Customer Relationship Management (CRM) and support. Helping the team with day-to-day CRM usage, including support, training, and policing. 
• Weekly updates for consultants on current sales in line with incentives 
• Maintenance of sales, all internal communications regarding sales performance
• Full maintenance and upkeep of office environment 
• Strong Team communication skills.
• Confident and personable to communicate with all stakeholders. 
• Procurement of necessary supplies, including hardware and software
• Fire safety, drills etc. 
• Liaising with landlord for office management and upkeep

Required Knowledge, Skills, and Abilities