Job Description

You will work closely with our database, sales and marketing and finance teams to process orders, raise invoices, set up and manage subscription records and customer access, as well as respond to customer queries by email and telephone.

In this role you can build strong administrative skills, experience in customer support, and grow your confidence in team working and communication. And for the right candidate, we can offer the opportunity to develop your role and skillset with us. Training will be provided, and your ability to demonstrate strong organizational skills, clear written and spoken communication and attention to detail will help secure this position for you.

Typical work activities will include:

• Processing and invoicing sales orders.
• Ensuring all pricing agreements and discounts are applied correctly.
• Dealing with customer order/invoice/payment queries and issues.
• Creating user accounts on our customer relationship management (CRM) database and maintaining this information.
• Arranging delivery of goods.
• Providing administration support, to ensure the smooth running of sales, marketing and event operations.
• Ad-hoc general office and admin duties.

In return, we will provide you with training in software essential to the running of a business – including Sage 50 Accounts, QuickBooks, and Office 365 – and train you in how to use and maintain a CRM database. At GWI, we will help you to discover how you can excel in an office environment.

Required Knowledge, Skills, and Abilities

We are looking for someone with a positive attitude and a desire to learn, who is flexible in their approach to work. The successful candidate will have the following qualities:

• Excellent organizational skills and a keen eye for detail.
• Computer literate and numerate, with good written and verbal communication skills.
• Ability to work well in a team, priorities and manage time effectively.
• Experience with Microsoft Office 365 (including Excel, Word, and Outlook).