Job Description

• Act as the first point of contact for patients and visitors to the department.
• Provide comprehensive reception support, to include taking messages and using the department technology.
• Deal with patient enquiries in a sympathetic and confidential manner, signposting people appropriately and maintain a high standard of customer care at all times.
• Update Trust patient information systems to ensure accurate patient information and demographics are recorded.
• Responsible for the accurate booking, amending and checking in and out of all patient appointments

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department and managing the patient pathway in line with the Elective Access policy.
You will play a vital role in supporting the administration function of the service, supporting clinicians to deliver high quality patient care. You will work within the wider administrative team to proactively contribute to the ongoing development and improvement of the service.
We are looking for somebody with good interpersonal skills in oral and written communication, who is able to communicate in a professional manner across a range of services and professionals. Applicants should have a flexible approach to work, be able to work as part of the wider administrative team. You will be required to work independently and need to use your own initiative and should be confident using a computer. You will develop interchangeable skills in a busy and friendly department with lots of exciting career development opportunities.

Required Knowledge, Skills, and Abilities