Administration Officer
Full Time
Job Description
- To be the main point of administration support for the Service Operations Management Team, responding to ad-hoc queries/updates in a professional and timely manner
- Respond to all internal and external enquiries, taking accurate messages and using own initiative to resolve requests, escalating important information or updates
- Diary management including arranging appointments, booking meeting rooms and conference facilities
- Organizing travel and accommodation for staff
- Creating meeting agendas and taking minutes
- Answering telephone and email queries from internal and external customers, where required
- General administration including data entry and documentation
- Providing departmental administration support for the wider service Operations team, for holiday and project cover
- Ad hoc reporting for Operations team
- Cover planning team, scheduling jobs, when required
Required Knowledge, Skills, and Abilities
- Strong customer service administrative support experience
- Excellent telephone manner with previous experience in operations administration
- Good attention to detail and strong data entry skills
- Ability to work under pressure and priorities workload to meet deadlines
- Ability to maintain a high level of confidentiality at all times
- Self-motivated with a flexible approach to work
- Competent user of MS Office and in-house computer-based systems
Reference no: 96612