Job Description

The team is often a candidate’s first experience of our organization, and we work hard to ensure their experience is a great one! From application to interviews and offers to onboarding, we make sure they have a smooth transition into the organization.

Some of the key duties are:

• To monitor mailboxes to ensure calls, emails and portal requests are acknowledged, resolved, or redirected in a timely manner.
• To provide high-quality customer service to candidates and managers that contact us.
• To provide accurate and efficient administration support to the Resourcing team.
• To work closely with the Resourcing team to ensure policies and processes are followed.
• To ensure pre-employment checks are completed and candidates are compliant before starting their new role.
• To review and keep track of candidates’ cvs, ensuring that essential criteria is met and that our candidates are well matched and suited to the roles that they have applied for.

Benefits

• The chance to really make a difference to those around you
• Health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• A unified voice through our Employee Representative Group
• Ongoing support, and the opportunity to develop and progress in your career with us
• Opportunities to take part in fun activities such as fundraising and social events

Required Knowledge, Skills, and Abilities

We pride ourselves on our customer-focused approach, so excellent customer service is essential in this role as you will be in regular contact with candidates and managers. Previous experience within a customer-focused environment would be ideal. You will also have great attention to detail and have experience in completing multiple administrative tasks accurately and be able to work to tight deadlines. The ability to multi-task and a willingness to be an active team player is highly desirable for this role.