Job Description

You will be expected to assist in the safe and effective day to day running of the unit, thus enabling nursing staff to deliver direct care to patients. The post holder will work closely with the ward manager, matrons, and other ward clerks. They will have close communication with the secretaries, medical records, private outpatients and other support service departments.

The successful candidate will work closely with the nursing staff to facilitate the smooth running of the ward.

• Be responsible for office duties including tracing and filing patient’s notes and liaise with medical records.
• Deal with phone calls from patients, their relatives and other departments within the hospital.
• Undertake a variety of administrative duties relating to patients, nursing staff and the running of the ward.
• Have excellent computer skills and the ability to work unsupervised.
• Be an initial point of contact for patients and visitors on arrival to the ward.
• Demonstrate sensitivity/confidentiality and have good customer relations.
• Promote a positive image of the Trust.

Flexible hours and job share will be considered for the right candidate

• Patient/customer care (both direct and indirect)
• Carry out tasks including dealing with telephone enquiries, greeting patients on arrival to ward and escorting them to their bed space.
• Obtaining medical records prior to patient’s admission and filing appropriate paperwork in patient’s notes.
• Other daily contact with patient’s, relatives, contractors, visitors and staff to ensure smooth running of unit.
• Record and report all incidents/complaint involving staff, patients, and visitors in accordance with Trust Policies.
• Ensure hospital policy is adhered to at all times regarding patient confidentiality, including the VIP policy.
• Work effectively as a team member communicating with other members of the team as necessary.
• Demonstrate sensitivity in dealing with patients/carers and colleagues, maintaining good customer relations.
• Promote a positive image of the Trust at all times.
• Use any resources available to you to manage work effectively.
• Use available information systems to assist in your work.
• Use the Trust Intranet to enhance care and for professions development.

Required Knowledge, Skills, and Abilities