Job Description

We are looking to identify individuals seeking a long-term permanent opportunity in a global organization which embraces its role as a global leader seeking to drive a healthier world and foster an environment where people are challenged and empowered to drive outcomes that make a difference.

You will work in the Service Operations Department (Business Operations, Service Centre & Planning, Logistics) for Healthcare Systems and be responsible for:

• Working closely with customers. And field service engineers on equipment status issues and coordinate engineer service repairs and maintenance (take calls, books jobs/FSE, order parts, customer/service engineers escalations, etc. …)
• Be responsible for coordinating and resolving internal customer (such as Field Engineers) issues with their parts, tools and transport. Duties will include escalations of parts as well as problem solving/managing courier problems
• Ensure first class execution of customer service contracts and non-contract (IB management, accurate and timely billing, cost debrief, customer and supplier creation/management, manage cash and disputes, purchase orders and payables, etc.)

You will join a diverse team delivering world class customer service ensuring that high end, lifesaving medical equipment is maintained and serviced effectively. You will work across multiple systems/ERPs.

Required Knowledge, Skills, and Abilities

• Experience working in a fast-paced, target driven Customer Service environment with a strong track record of going the extra mile to deliver a high level of customer satisfaction
• Billing and contracts administration/engineer service scheduling and coordinating/logistics experience is preferred
• Coordination and administration experience in an office type/call centre environment preferred
• Strong IT skills. Excel/working with data is an advantage
• Strong problem-solving skills with the ability to think outside the box to deliver solutions to customers
• Confidence and self-assurance with the willingness to listen, learn and develop further
• Excellent prioritizing skills with the ability to organize and multi-task to meet customer demands
• Strong stakeholder management and relationship building skills