Respond and manage the shared HR inbox in a professional and timely manner, taking accurate messages and using own initiative to resolve requests, escalating important information or updates.
Act as the owner of HR data, taking responsibility for updates, changes and reporting, continually looking for improvements in all back-office processes to remove duplication and non-value-added processes.
Monitor and allocate tasks from the systems used ensuring urgent requests are reviewed, allocated and flagged to the appropriate line manager/area to be completed promptly and accurately, following up where required.
Ensure all documentation relating to payroll is delivered on time and benefit information is kept up to date and communicated effectively.
Help source and approach candidates using social methodologies to raise industry and local site brand awareness, assisting with interviews, on-boarding and orientation procedures and activities.
Maintain digital HR folders and archive leavers’ files, supporting audits and requests for information as required.
Maintain strong working relationships with relevant internal and external stakeholders, liaising with them about service level agreements, changes and improvements.
Provide department holiday cover by undertaking essential daily and weekly tasks assisting with recruitment, absence and performance management documentation and line manager support.
Support the Head of HR and People Director by assisting with a broad range of adhoc tasks and projects as required to realize department and Company goals.
Required Knowledge, Skills, and Abilities
A driven individual seeking a career in HR
With solid experience in hospitality, retail and, or office administration
Holding or working towards Graduate CIPD Membership
Able to work under pressure and priorities workload to meet deadlines
Good working knowledge of Excel, Word with database administration
Exhibits a conscientious approach with good attention to detail
Able to maintain a high level of confidentiality at all times
Forward thinking approach with a commercial mind set
A flexible attitude to work demands and working hours